Profile
IS Specialist / System Administrator
Innovative, results-driven, IT professional with repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Combine flair for identifying and implementing simple solutions to complex problems with a hands-on, lead-by-example management style, which fosters a culture of teamwork, shared mission, and a dedication to excellence. My goal is to increase overall productivity and profitability as well as the continued success and growth of the organization.
Education
Illinois Institute of Technology (Chicago, Illinois)
Master of Information Technology
Anticipated Graduation Date: Spring 2026
Northwestern State University (Natchitoches, Louisiana)
Bachelor of Science – Computer Information Systems, Networking and Management
Graduation Date: Summer 2022
SOWELA Technical Community College (Lake Charles, Louisiana)
Associate of Applied Science – Information Systems Technology, Network Specialist
Graduation Date: Fall 2016
Certifications/Training
Skills
Professional Experience
Louisiana Pigment Company (Lake Charles, Louisiana)
IS Specialist/System Administrator | November 2023 – Current
- Evaluated and implemented system upgrades and emerging technologies to improve operational efficiency.
- Ensured data integrity, security, and backup strategies, including data recovery solutions.
- Provided technical support and training to staff, enhancing user proficiency.
- Managed installation, configuration, and maintenance of hardware and software systems.
- Overhauled infrastructure systems and polices to comply with SOX standards.
- Maintained and monitored systems for security vulnerabilities.
SOWELA Technical Community College (Lake Charles, Louisiana)
IT Systems/Security Supervisor | January 2022 – July 2024
- Maintained strong customer service relationships to ensure timely corrections and repairs.
- Oversaw projects assigned to staff, student workers, and interns.
- Planned, controlled, communicated, and implemented procedures for efficient operations.
- Monitored and performed daily backups with scheduled rotation of on- and off-site data.
- Collaborated with directors and executives to provide clear roadmaps for future projects.
- Remained in a part-time capacity for six months to ensure a seamless transition of responsibilities and provide comprehensive training for my successor.
Golden Nugget Lake Charles (Lake Charles, Louisiana)
Infrastructure Administrator | January 2019 – January 2022
- Worked with casino systems including Bally, LMS, Hotsos, and Aloha.
- Analyzed system requirements to isolate and resolve technical issues efficiently.
- Managed large-scale upgrades and installations.
- Maintained and upgraded datacenter hardware.
- Managed multiple VMware environments with 10 hosts and 150 virtual machines.
SOWELA Technical Community College (Lake Charles, Louisiana)
Desktop Analyst | May 2016 – December 2018
- Promoted from Desktop Analyst Trainee to full-time Desktop Analyst supporting over 3,500 users.
- Managed and maintained the college’s Virtual Desktop Infrastructure (VDI) and supporting servers.
- Troubleshot, repaired, and maintained computer systems, hardware, peripherals, and telephony.
- Analyzed system requirements to isolate and resolve technical issues efficiently.
- Participated in large-scale upgrades and installations.
- Provided exceptional customer service leading to a full-time promotion.
Contact
Feel free to reach out for further questions, collaboration, or opportunities:
Address: PO Box 5045 • Lake Charles, LA 70606
Email: michael_milich@ymail.com